Terms of Service

TERMS AND CONDITIONS OF SERVICE
Last updated: January 22, 2026
This website is operated by [Your Company/Sole Proprietorship Name] . Throughout this site, the terms "we," "us," and "our" refer to [Company Name] . By using this site, you agree to all the terms, conditions, and policies stated here.

ARTICLE 1 - E-COMMERCE REQUIREMENTS
By browsing our site and/or purchasing a wool or cashmere item, you agree to be bound by these Terms of Service. Our store is hosted on the Shopify Inc. platform, which provides us with the e-commerce platform to sell our products.

ARTICLE 2 - PRODUCTS AND QUALITY (Wool and Cashmere)
Our garments are made from high-quality natural fibers produced and packaged in China by selected partners.
  • Descriptions: We strive to display fabric colors and textures as accurately as possible. However, your monitor's display may vary slightly from the actual item.
  • Composition: Each item bears a composition label compliant with EU standards.

ARTICLE 3 - PRICES AND PAYMENTS
The prices of our products are indicated in Euros (€) and include VAT (where applicable).
  • We reserve the right to change prices at any time without notice.
  • Payment must be made at the time of ordering via the secure gateways available on Shopify (Credit Cards, PayPal, etc.).

ARTICLE 4 - SHIPMENTS AND CUSTOMS
Since our production is based in China and our logistics operate on an international scale for the Milan office:
  • Delivery times: Estimated delivery times are [insert days, e.g. 7-14] working days.
  • Customs Duties: If the goods are shipped directly from production warehouses outside the EU, any customs duties or import taxes are the responsibility of the customer, as required by applicable law.

ARTICLE 5 - RIGHT OF WITHDRAWAL AND RETURNS (Consumer Code)
In accordance with Italian law, you have the right to withdraw from your purchase within 14 days of receiving the goods.
  • The item must be intact, never worn, with the original tags and in the original packaging.
  • To start the return process, contact [Your Email] .
  • Return shipping costs to Milan are the responsibility of the customer, unless otherwise indicated.

ARTICLE 6 - EXCLUSION OF LIABILITY
We do not guarantee that use of our service will be uninterrupted or error-free. We are not responsible for damage resulting from improper washing or care of items (e.g., machine washing cashmere items that require hand washing).

ARTICLE 7 - APPLICABLE LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Italy . Any disputes shall be settled by the Court of Milan .

ARTICLE 8 - CHANGES TO THE TERMS
We reserve the right to update or change any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically.

ARTICLE 9 - CONTACTS
Any questions about the Terms of Service should be directed to:
[Company Name]
[Milan Office Address]
[VAT Number / Fiscal Code]
Email: [Your Email]